pkgame5 Privacy Policy

1. Purpose and Scope of This Policy

This Policy applies to everyone who uses pkgame5 services — the website, mobile platform, and related digital services — whether you are simply browsing the site or a registered player with an account.

In this Policy, "we" refers to the pkgame5 platform, its service domain, and all associated entities. "You" refers to the natural person accessing and using our services.

We may update this policy from time to time. If any changes are made, they will be announced clearly on the website and the "Last Updated" date will be revised.

2. Information We Collect

pkgame5 may collect personal information in the following categories—

• Registration Information: Name, date of birth, contact details (email / phone number) and login credentials provided when opening an account.
• Financial Information: Payment transaction records processed through KBZPay, Wave Money, AYA Pay, and CB Pay for deposits and withdrawals — handled only as required by local payment service providers.
• Gaming Records: Game activity history, betting records, winning records and account browsing history.
• Technical Data: IP address, browser type, mobile device ID, cookie records and website visit log data.
• Communication Records: Customer service contacts, complaints and feedback.

We collect only the information necessary to fulfil the purposes described in this policy. We will not request personal information beyond what is needed.

3. How We Collect Information

We may obtain information through the following methods—

• Direct Provision: Information you provide when opening an account, requesting a service or contacting customer support.
• Automatic Collection: Data collected automatically via cookies and similar technologies when you visit the website.
• Third-Party Payment Processors: Financial verification records from KBZPay, Wave Money, AYA Pay and CB Pay.

4. How We Use Your Information

pkgame5 will use the personal information collected only for the following purposes—

• To process account registration, verification and service delivery.
• To handle deposit and withdrawal transactions and keep financial processes running smoothly.
• To provide customer support and resolve requests and complaints.
• To prevent fraud and unethical financial conduct, and to ensure platform security.
• To analyse player behaviour patterns and verify that responsible gaming standards are being met.
• To improve your service experience and carry out platform software updates.
• To fulfil obligations required by law and regulations.

We will not sell your personal information to third parties. It will only be shared with partners involved in delivering the services described in this policy, and we will ensure those partners comply with privacy requirements.

5. Cookies and Tracking Technologies

The pkgame5 website uses cookies and similar technologies (session cookies, persistent cookies) for the following purposes—

• Essential Cookies: Required for normal website operation, maintaining login sessions and security functions. Blocking these cookies will prevent the website from working properly.
• Functional Cookies: Used to remember language preferences, website layout settings and your chosen configurations.
• Analytics Cookies: Help us understand website traffic patterns and improve our service — data is processed in anonymous form only.

You can change or disable cookies through your browser settings, but please note that doing so may limit some website features.

6. Data Sharing with Third Parties

pkgame5 will not sell, rent or trade your personal information to third parties. We do not share your data with third parties except in the following circumstances—

• Payment Service Providers: We share data with Myanmar payment services such as KBZPay, Wave Money, AYA Pay, and CB Pay to process deposits and withdrawals.
• Technology Service Providers: Technology companies we use to maintain platform software and website operations — we have contracts with them requiring that data is shared only for that support purpose.
• Legal Compliance: Where data must be shared to comply with court orders, legal obligations, or requests from authorities, we will do so only as required by law.
• Business Merger / Sale: If pkgame5 undergoes a business merger or sale, your data may be transferred, and this policy will continue to apply.

7. Data Retention Period

We do not keep your personal data longer than necessary. The following principles apply when determining retention periods—

• Data will be retained for as long as your account remains active.
• After account closure, data may be retained for the period required by legal requirements and financial record-keeping obligations.
• Where legal proceedings or disputes need to be resolved, data may be retained until those matters are concluded.

Once the retention period ends, personal data will be securely deleted or anonymized.

8. Data Security Measures

pkgame5 provides technical safeguards to protect your personal data—

• SSL Encryption: All data transfers are encrypted using TLS/SSL technology, protecting against man-in-the-middle attacks.
• Access Control: Access to personal data is granted only to staff or systems that directly need it to deliver the service.
• Account Login Verification: Player accounts are protected by a strong password policy and two-factor authentication.
• Server Security: Our servers are protected by firewalls and undergo regular security checks.
• Staff Training: Staff who handle data receive regular training on protecting personal privacy.

We make every effort to protect data, but we are transparent that no cybersecurity measure can guarantee 100% protection. If a breach occurs, we will notify you immediately.

9. Players' Personal Data Rights

Every player using our service has the following rights—

• Right to Access: You can request to see what personal data we hold about you and how much.
• Right to Rectification: You can request that incorrect or incomplete personal data be corrected.
• Right to Erasure: Where there is no legal conflict and our operations are not affected, you can request that your personal data be deleted.
• Right to Object: You can object to the handling of your data for marketing purposes.
• Right to Data Portability: You can request that your personal data be sent to you in a readable format.

To exercise any of these rights, contact us at [email protected]. We will act on your request as quickly as possible after receiving it.

10. Protection of Minors

pkgame5 services are intended for adults aged 21+ only. We do not intentionally collect personal data from anyone under the age of 21.

If we become aware that a player under 21 is using our platform, we will immediately close that account and delete the relevant personal data.

11. International Data Transfers

pkgame5's servers and technical services may be located outside Myanmar. In such cases, we will ensure compliance with our data protection policy. We will enter into data processing agreements with partner service providers involved in any data transfers.

12. Policy Changes

pkgame5 reserves the right to update this Privacy Policy in line with our services and legal requirements. If significant changes occur, we will—

• Prominently announce the updated policy on the website.
• Clearly update the "Last Modified Date" at the top.
• Minor changes take effect immediately after announcement. Major changes will be given advance notice.

Continued use of the website after a policy change will be considered acceptance of the revised policy.

13. Contact Information

If you have any questions, data requests, or complaints regarding the Privacy Policy, please contact us at the address below—

pkgame5 Data Protection Department
Email: [email protected]

You can also reach our Myanmar-speaking specialists through our 24/7 Live Chat service.